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FAQS

WHERE CAN YOU FIND C IN C CAKES

C in C is an online baking workshop in the heart of Camden that creates custom cakes and bakes. You can also enjoy our whole cakes at The Epicure Store in Camden on John St. Thurs to Sat

ARE YOU A REGISTERED BUSINESS

We are a fully registered commercial kitchen workshop that is Camden Council Approved and NSW Food Authority AAA rated. We have full insurance with a 10,000,000 public liabilty.

WHY ARE WE UNIQUE

We take pride in our handmade baking philosophy and bake only with natural ingredients, flavours and colours. We incorporate local ingredients where ever we can and support other small local business in the Macarthur area.

ORDER LEAD TIMES

Min 1-2 weeks for our Specialty custom cake range

Min 1 weeks notice signature C in C Bakes

WHAT IS THE MIN ORDER FOR BAKES

The min order for most baked goods is 12 or 18

PRICING

all pricing listed exc. gst and this will be listed on your invoice.

C in C reserve the right to change pricing in line with rising costs in ingredients, suppliers and services.

DEPOSITS

We require a min 50% deposit with all Wedding and Engagement cake orders and cakes over $200. All Cakes under $200 require full payment at time of order ensuring your project is booked in.

If a cake is ordered with less than 2 weeks notice full payment is required. In any case 50% of your total spend acts as a NON REFUNDABLE DEPOSIT. This also applies in line with any event cancellation effected by COVID -19 restrictions. 

CAKE SERVING SIZE AND GUIDE

Guide for round cake serves

7 inch round serves up to 8

8 inch round serves up to 15

10 inch round serves up to 30

CAKE CARE

We bake across the 4 seasons! It can be tricky with timing and storage particularly in the warmer months. We recommend using aircon to transport cakes and placing them in a cool dry place until displayed/served. cake is best served at room temp so please don't leave your cake in the fridge for more than 1 hour and allow at least 45 mins out of the fridge before serving

SPECIAL DIETARY CAKES

Yes! We regularly bake Gluten Free and Dairy Free cakes and operate from a fully registered Council approved commercial kitchen. We pride ourselves on strict processes and kitchen hygiene. We store all GF ingredients in a separate GF pantry and use separate equipment and wipe down processes for GF baking.

**We do use nuts in our kitchen so unfortunately we can not call ourselves a NUT FREE kitchen.

DELIVERIES

Yes we offer local del, see our local del zone* on the front page of our website. We use local company Instant Couriers. We also offer contactless collections aswell and are based in the heart of Camden so we are easy to reach for any orders.

TERMS AND CONDITIONS

This website and images are owned by Cupcakes in Camden

ABN 40546047972

By accessing, browsing or using this website, you agree to all terms and conditions.

PRICING

All prices quoted, unless otherwise stated, are inclusive of GST. C in C has the right to alter pricing at anytime subject to associated increased costs from suppliers and ingredients. This will not be the case for projects already booked in with full payment or a deposit.

In the event a customer is entitled to a refund, the refund will be made to the original credit card or direct deposit account.

C in C Kitchen accept payment by direct bank deposit and credit card for online payments. We do not accept any cash payments.

When providing your credit or debit card details you are agreeing that you are authorised to use that card and it must have sufficient available funds to cover your charges.

REFUNDS, CANCELLATIONS AND RETURNS

Any dissatisfaction with C in C Kitchen baking must be communicated to C in C within 2 working days by emailing

nicci@cupcakesincamden.com.au

C in C Kitchen do not refund for change of mind. However sometimes events, circumstances and numbers change, we are happy to bake alternate products given enough notice and at our discretion. All event deposits are 50% of your event spend and are a NON REFUNDABLE deposit. 

Only in extreme circumstances and with sufficient notice are we able to liaise with you on a suitable solution which may include using your credit for another event at a later date and we are always happy to work with you to achieve an agreed solution.

WEDDING DEPOSITS

A Wedding Deposit which is a min of 50% of your total wedding spend is a NON REFUNDABLE deposit. Only in extreme circumstances and with sufficient notice are we able to liaise with you on a suitable solution which may include using your credit for another wedding story at a later date and we are always happy to work with you to achieve an agreed solution.

CAKE TRANSPORT

C in C Kitchen ensures that all products leave with the customer in a safe manner ( cake box or cake tub) and that they travel in the best place in your car. Once you leave C in C it is then your responsibility to care for your cakes by having air con and getting them to a safe place within the shortest time possible. It is not advised that you make stops and that you consider leaving cake pick up as your final stop before heading home or to your event venue. There is a blue cake care card attached to each order with best care practices for your cakes.

STORAGE AND SHELF LIFE

C in C suggests leaving your products in their cake boxes in a cool dry place until display or serving. Being freshly baked on the day it is advised that you enjoy your baked goods fresh on the day. Most baked goods will last up to three days if they are kept in an airtight container in a cool dry place. It is not advised that you leave cakes and bakes in the fridge for long periods of time. The cakes will go heard and they should always be enjoyed at room temp.

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F A Q S and Ts & Cs: Welcome
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